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Our 30-Day Return Policy

We offer a comprehensive 30-day return policy on eligible purchases. This policy balances fairness for customers and protection for our business, ensuring responsible dog owners receive quality products.

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Eligibility

  • Returns must be requested within 30 days of delivery
  • Proof of purchase is required
  • Items must meet the conditions below
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Dog Training Devices

  • Must be unused or lightly tested only
  • No signs of abuse, damage, or excessive wear
  • Original packaging with all accessories
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Dog Supplements

  • Must be unopened and unused
  • Seal must be intact
  • Safety and hygiene standards apply

Non-Returnable Items

  • Opened supplements
  • Clearance or final sale items
  • Gift cards
  • Items damaged due to misuse or improper handling
  • Devices with water damage, bite marks, or internal damage

Return Process

  • Email our support team with your order number and reason for return
  • You will receive return approval and detailed instructions
  • Items sent back without approval will be refused
  • You are responsible for return shipping unless the item arrived damaged or defective

Refunds

  • Refunds are issued to the original payment method
  • Shipping fees are non-refundable
  • A restocking fee may apply to training devices showing signs of use
  • Refunds are processed within 5–7 business days after inspection

Exchanges

  • Exchanges depend on product availability
  • If the replacement item is unavailable, a refund will be issued instead

Damaged or Defective Items

  • Contact us within 7 days of delivery
  • Include clear photos or videos of the issue
  • Approved claims receive a replacement or refund

Important: Orders marked as delivered by the carrier are not eligible for refunds. RUVK9 reserves the right to refuse returns that do not meet these conditions. This policy exists to protect responsible dog owners and maintain product quality.

Contact Us

Have questions about our return policy or need assistance? Send us a message and we'll get back to you promptly.

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Email

ruvk9.shop@gmail.com
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